Privacy & Security

Your privacy is very important to us, so here is everything you need to know about how we protect the information you supply us with, including when you visit our website and make an order. When you communicate with us on our website, you are agreeing to the Privacy Policy outlined below.

About Celuu >

The information we collect >

How we store your information >

How we use your information >

Who sees your information >

Information we may send you >

Third party websites >

Cookies >

Changes to our privacy policy >

Questions >


About Celuu

All information collected from https://www.celuu.co.uk (our website) is controlled by Celuu Limited trading as Celuu (‘”us”, “we” and “our”). We are based at: 81 Newton Street, Manchester, M1 1EX, United Kingdom. We are registered in England (company number: 09452662) and our VAT number is 208599574. We are registered and in compliance with the Data Protection Act 1998 (registration number ZA141705). Celuu is a registered trademark of Celuu Limited. The privacy statement below explains all the ways we use your data, how we store your data and when it is collected. If you have any questions about how we collect and use your data, please email us at info@celuu.co.uk.


The information we collect

When you place an order with us or use the Celuu website, we may collect some information from you to enable us to process your order and learn a little more about you.

Information is collected in different ways:

Provided by you

Some information will be voluntarily provided by you. When you place an order, this will include your name, telephone number, email address and payment details. We use SSL encryption (a type of security measure) on our checkout pages to keep your personal information and payment details safe. You may provide us with additional information when you contact us, subscribe to our email newsletters, enter a competition or communicate with us otherwise.

Automatically collected

We will automatically collect some information whenever you visit our website. We use cookies to understand how you interact with our website. You can learn more about our Cookies Policy here. We may collect information about the time and date of your visit, the computer you visited us from, the products you have browsed on our site, your previous orders and other website interactions such as reading our magazine. We collect this information to allow us to consistently improve our services and website.

From email communications

We will receive confirmation whenever you open an email or click through to our site from newsletters. We do this in order to improve our email newsletters and gain insight into the types of content that you are interested in. If you wish to unsubscribe from our newsletter, you can do so using the link provided at the bottom of each newsletter.

Other sources

From time to time, we may receive information about you from third parties. We will use this to update our records of your account or process your order. This may be information gathered from our delivery courier about a change of address, or credit history information from agencies we use to process payments.


How we store your information

Your right to privacy is taken very seriously. We will record any information gathered from our website on a secure server and we are fully compliant with the Data Protection Act 1998. We process all payments using the industry leading ‘Sagepay’ and any information provided to them is stored securely.


How we use your information

We only use your personal information for the purpose you provided it to us for. This may be to respond to enquiries, communicate with you about your order, update our records and your account, process orders, prevent fraud or abuses of our website, enter you into competitions on your behalf and enable us and third parties to improve our website for you.

We gather additional information on our website in order to provide you with information that is relevant and of interest to you. We use your information to consistently improve your experience with us.


Who sees your information

Your information will only be shared with Celuu Limited and companies forming part of Celuu Limited, such as our couriers and distributors.

We may share your information with secure third parties for the purposes outlined below:

Agencies

We may employ agencies to perform marketing functions, process payments and provide customer services on our behalf. They will only be provided with the information they require to perform a role.

Credit risk and fraud

In order to prevent fraud and reduce credit risk we may share your personal information with companies working to protect you and your information.

If at any other time we need to share your personal information with third parties, we will ask for your consent and you will be able to choose not to share your data.


Information we may send you

You have the option to consent to receiving information from us by post and/or email and will be prompted to make this decision when placing an order, creating an online account or in-store. Occasionally, we may send you joint promotions with other companies but your information will not be shared with them. If you do not wish to continue receiving this information, please email us at marketing@celuu.co.uk


Third party websites

We may host specific links on our website to companies whose privacy practices may differ from ours. We cannot control how these third parties collect, use or store your information. You should check the specific Privacy Policy of third party sites to be sure.


Cookies

We use cookies as part of our Privacy Policy to help us to improve your website experience. See our full Cookies Policy here.


Changes to our Privacy Policy

We may occasionally need to update our Privacy Policy. We will always make sure that the policy is correct but we encourage you to check it from time to time for changes. The Privacy Policy that is on the website at the time of your order will be the current policy that we operate.


Questions

If you have any questions regarding our Privacy Policy, please email us at info@celuu.co.uk

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