All information collected from https://www.celuu.co.uk (our website) is controlled by Celuu Limited trading as Celuu (‘”us”, “we” and “our”). We are based at: 81 Newton Street, Manchester, M1 1EX, United Kingdom. We are registered in England (company number: 09452662) and our VAT number is 208599574. We are registered and in compliance with the Data Protection Act 1998 (registration number ZA141705). Celuu is a registered trademark of Celuu Limited. The privacy statement below explains all the ways we use your data, how we store your data and when it is collected. If you have any questions about how we collect and use your data, please email us at firstname.lastname@example.org.
The information we collect
When you place an order with us or use the Celuu website, we may collect some information from you to enable us to process your order and learn a little more about you.
Information is collected in different ways:
Provided by you
Some information will be voluntarily provided by you. When you place an order, this will include your name, telephone number, email address and payment details. We use SSL encryption (a type of security measure) on our checkout pages to keep your personal information and payment details safe. You may provide us with additional information when you contact us, subscribe to our email newsletters, enter a competition or communicate with us otherwise.
From email communications
We will receive confirmation whenever you open an email or click through to our site from newsletters. We do this in order to improve our email newsletters and gain insight into the types of content that you are interested in. If you wish to unsubscribe from our newsletter, you can do so using the link provided at the bottom of each newsletter.
From time to time, we may receive information about you from third parties. We will use this to update our records of your account or process your order. This may be information gathered from our delivery courier about a change of address, or credit history information from agencies we use to process payments.
How we store your information
Your right to privacy is taken very seriously. We will record any information gathered from our website on a secure server and we are fully compliant with the Data Protection Act 1998. We process all payments using the industry leading ‘Sagepay’ and any information provided to them is stored securely.
How we use your information
We only use your personal information for the purpose you provided it to us for. This may be to respond to enquiries, communicate with you about your order, update our records and your account, process orders, prevent fraud or abuses of our website, enter you into competitions on your behalf and enable us and third parties to improve our website for you.
We gather additional information on our website in order to provide you with information that is relevant and of interest to you. We use your information to consistently improve your experience with us.
Who sees your information
Your information will only be shared with Celuu Limited and companies forming part of Celuu Limited, such as our couriers and distributors.
We may share your information with secure third parties for the purposes outlined below:
We may employ agencies to perform marketing functions, process payments and provide customer services on our behalf. They will only be provided with the information they require to perform a role.
Credit risk and fraud
In order to prevent fraud and reduce credit risk we may share your personal information with companies working to protect you and your information.
If at any other time we need to share your personal information with third parties, we will ask for your consent and you will be able to choose not to share your data.
Information we may send you
You have the option to consent to receiving information from us by post and/or email and will be prompted to make this decision when placing an order, creating an online account or in-store. Occasionally, we may send you joint promotions with other companies but your information will not be shared with them. If you do not wish to continue receiving this information, please email us at email@example.com
Third party websites